Description

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This role requires a strong willingness to take ownership, solid analytical skills to identify patterns and trends, and the ability to dive deep into data to uncover the root causes of operational issues and propose effective solutions.

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Operations run 7 days a week, including holidays; therefore, working different shifts may be required.

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This position will be primarily based in Guarulhos–SP, with frequent visits to Osasco–SP and Embu das Artes–SP, depending on business needs.

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Key job responsibilities

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- Manage the Marketplace pickup operation within Amazon Logistics;
- Monitor logistics partners' operations daily and hour by hour, resolving operational issues to ensure on-time pickups;
- Collaborate with carriers to address daily challenges in a constructive and solution-oriented manner, identifying opportunities to improve the end-to-end process and overall operational efficiency;
- Analyze data from multiple sources to identify key trends and support quick, informed business decisions in daily operations;
- Manage, analyze, and enhance performance metrics;
- Conduct deep dives into the root causes of operational issues and implement effective solutions;
- Respond to seller inquiries related to pickup operations;
- Present metrics to internal and external stakeholders, maintaining frequent communication to drive operational improvements;
- Act as a liaison between internal and external stakeholders, ensuring alignment with objectives, compliance standards, and data privacy policies;
- Develop practical and straightforward solutions to complex operational challenges;
- Support the launch of new pickup operations across Brazil.

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Basic Qualifications

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- Bachelor's degree
- Work flexible schedules including weekends, nights, and holidays
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Ability to manage multiple collection partners simultaneously while maintaining strong attention to station-level details;
- Excellent communication skills, with the ability to interact effectively with carriers as key stakeholders/clients;
- Fluent in Portuguese;
- Previous experience in Logistics or Transportation.

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Preferred Qualifications

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- Intermediate English proficiency;
- Knowledge of SQL;
- Previous experience in process monitoring and analysis, metrics management, and problem-solving.

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