Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
Reproduce technical issues and dive into Datadog’s 400+ integrations
Participate in product conversations with internal teams based on feedback from client interactions
Train as a highly knowledgeable specialist in one or more Datadog product area(s)
Work from a Datadog office 3days per week
Who You Are:
Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
Experienced using Zendesk, Jira, Confluence, or similar software
An engineer with previous technical troubleshooting and/or programming experience
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
An effective written and verbal communicator
A tinkerer with some programming experience and a basic knowledge of Linux
Able to work a rotating schedule that requires weekend availability
Fluency in Japanese (both spoken and written) at a business or native level is required for this role.
