Job title: Technical Analyst - SaaS Implementations

Location: Paris, France

Salary: €48,000 - €63,000

Team: Customer Success

Reporting To: Programme Manager

Closing date for applications: Monday 8th September 2025

This role is based in Paris, France and requires an existing right to work in the EU.

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At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship.

Kaluza reimagines energy to bring net-zero within everyone’s reach. Our intelligent platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

At Kaluza we embrace a flexible, hybrid work model that balances autonomy with the power of in-person connection. Many of our teams find value in coming together regularly to collaborate, strengthen relationships, and accelerate progress. We’re focused on shaping thoughtful, team-driven approaches that support both business impact and individual well-being.

We also prioritise meaningful company-wide gatherings like our annual conference and end-of-year celebrations, that bring us together to align, connect, and celebrate.

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What will I be doing?

Kaluza’s Technical Analysts are an important member of our Implementation teams. It’s a critical hybrid role that bridges the gap between the customer's business needs and the company's technical product. They act as a consultant and technical expert during the customer onboarding and implementation phase, ensuring that Kaluza’s SaaS platform is configured and deployed successfully to meet the client's specific energy-related challenges.

This role requires a unique combination of technical expertise, data analysis, problem solving skills, and a solid understanding of the energy industry.

As a Technical Analyst, you are the critical link between our clients' ambitions and Kaluza's cutting-edge SaaS platform. This is a hands-on, hybrid role where you'll act as both a technical consultant and a subject matter expert, guiding our enterprise clients through the entire implementation lifecycle. You won't just be configuring software; you'll be solving complex business problems and enabling the energy transition.

Your role will focus on taking a new client from the initial sale to a fully operational system. This includes:

• Requirements Gathering and Analysis: You'll meet with clients to deeply understand their specific business needs, data sources, and operational processes. You'll translate these high-level requirements into detailed technical specifications for our engineering and delivery teams.
• System Configuration and Design: You'll lead the technical configuration of the Kaluza platform, aligning it with the client's operational model and regulatory requirements. This involves customising parameters, dashboards, reports, and workflows to ensure a perfect fit.
• Data Integration and Migration: A critical part of this role, you'll be responsible for integrating the client's existing data systems with our platform. You'll work with APIs and data pipelines, build and manage ETL processes, and ensure historical data is migrated accurately and securely.
• Testing and Quality Assurance: In close collaboration with our Quality Assurance teams, you'll develop and execute test plans to ensure the implemented solution performs flawlessly. You will validate data accuracy, test system performance, and support User Acceptance Testing (UAT).
• Client Training and Enablement: You'll empower client teams by providing comprehensive training and creating detailed user guides. You'll also serve as the primary technical point of contact, troubleshooting and resolving any issues that arise during the implementation phase.
• Project Management Support: You will work alongside our Programme Managers, providing the technical expertise needed to develop project timelines, manage key deliverables, and proactively identify and mitigate technical risks.

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About You

You are a hands-on, analytical problem-solver who thrives at the intersection of technology and business. You have a passion for detail and a proven ability to translate complex client needs into practical, scalable solutions. You are comfortable working with large, diverse datasets and possess a strong understanding of how enterprise systems function.

Ideally, you'll have/be:

• Proven Implementation Experience: Hands-on experience in a similar role, successfully implementing enterprise-level SaaS solutions for B2B clients.
• Technical Proficiency: You are comfortable working with large datasets, APIs, and ETL processes. You understand the core principles of data integration and migration.
• A Problem-Solving Mindset: A natural curiosity and an enthusiastic drive for continuous improvement. You're motivated by the challenge of finding elegant solutions to complex problems.
• Business Acumen: Experience working with enterprise technology systems and a solid understanding of how they support business processes and operations.
• Proficiency in French: Since this role is based in Paris and serves a European market, fluency in French is essential to engage effectively with our clients.

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What will set you apart

• Experience in the Energy Sector: While not essential, prior experience with energy-related data systems (e.g., MDMS, billing systems) or an understanding of the energy industry will be a significant advantage.
• Client-Facing Excellence: You have a proven track record of acting as a trusted technical advisor to clients, building strong relationships, and managing expectations throughout a project.
• The Big Picture Thinker: A deep curiosity about how a client’s business works, allowing you to develop solutions that don’t just fix a problem but fundamentally transform their operations.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business:

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Read more about our values over on our careers site.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.

You can also find our Applicant Data Protection Policy here.

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