Supplier Performance Manager | Customer & Operations | Australia Wide
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Oversee the performance of property service providers within the network, setting and monitoring performance targets, and taking corrective actions as necessary to ensure adherence to quality and efficiency standards.
- Collaborate with repair service providers to streamline repair processes, enhance efficiency, and drive continuous improvement in the motor/property repair sector.
- Implement and monitor quality assurance processes specific to the sector, ensuring that repair services meet or exceed company standards, customer expectations, and industry regulations.
- Develop strategies to ensure a clear line of sight on the supply chain to meet regulatory requirements (AFCA / GICOP) and outcomes and ensure that service providers comply with all relevant internal policies and procedures.
- Provide strategic thinking on future risks to the business and design plans to ensure the Claim Service Provider meets the needs of AAL business targets across Quality, Timeliness, and Cost and Customer metrics.
- Provide Contractual Performance Management and Onboarding of Commercial & Domestic Claim Service Suppliers.
- Ensure active supplier failure management, risk incident action ownership, supplier performance insights and commentary.
- Ensure supplier contract maintenance and renew partner with Procurement.
About You
- Relevant comprehensive experience in General Insurance Claims or Quality, or a related field.
- Proven experience in supplier or service provider management within the General Insurance or building repair industry.
- Strong understanding of repair processes, quality standards, and regulatory requirements.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with the ability to interpret data and drive improvement initiatives.
- Willingness to travel to service provider locations as needed.
- Actively works toward discovering and addressing the need for products and services among organisational members and stakeholders, client groups, and the public and implements service delivery improvement action plans in compliance with organisational standards.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
