Description
Group Disability is seeking for action-oriented individual with strong team spirit, client-oriented service, high autonomy and problem-solving skills to join its fast-paced team as a Short Term Disability (STD) Intake Case Manager.
In this role, you will be responsible for managing straightforward STD claims from intake to resolution.
Position Responsibilities:
- The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners;
- The ability to identify and efficiently gather outstanding claims assessment information
- A strong commitment to quality, accuracy and timeliness;
- Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;
- Impeccable time management and organizational skills;
- Reviewing incoming STD claim applications against an established set of criteria;
- Identifying and following up for outstanding information;
- Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers;
- Triaging claims through contractual, medical, functional and vocational analysis;
- Approving, paying and managing STD claims through executing established claims management processes and principles;
- Transfer claims to higher levels when required;
- Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;
- Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times.
Required Qualifications:
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
- Strong organizational, prioritization and planning skills; ability to gather information from key sources to assist in claim set-up and management, while paying attention to details
- Ability to multi-task and cope with high workload volumes and short turn-around times.
- Ability to work successfully and collaboratively with other team members, as part of a high functioning team to achieve common objectives.
- Ability to handle job pressures in a way that does not interfere with team/colleague’s work.
- Must have a positive attitude and be a positive influence within the team
- Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.
Preferred Qualifications:
- Familiarity with medical terminology
- Intermediate PC skills with MS Word, MS Excel
- Previous Group Disability Claims experience an asset
