Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

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Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

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Location: Shop from Kilburn, 134 Kilburn High Rd, NW6 4JD

Hours: 24 hours per week

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About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

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As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

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This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

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About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

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Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

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We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

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