Our Purpose

At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

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How you'll make an impact

In this role, you will be a key analytical partner for our Customer group, transforming complex data challenges into scalable solutions that drive strategic outcomes. Your primary purpose is to provide data-driven advice and insights by designing and maintaining dashboards, building robust data pathways, and enabling self-service solutions.

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You will use your technical expertise in SQL, Python/R, and data engineering practices (like DBT) to optimize performance and improve operational efficiency. A crucial part of your role will be translating your analysis into well-researched recommendations to guide effective decision-making. As a senior analyst, you will also build strong relationships with stakeholders across Xero and play a vital part in coaching and mentoring junior team members.

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What you'll do

• Maintain all business as usual reporting for CX & CXLT
• Use your data analysis skills to design, build, and automate new solutions for stakeholders
• Provide technical oversight and support for the R&I team
• Balance your time in directly supporting our global CX leadership team Providing analysis, advice, and recommendations to continually improve business wider performance improvement
• Proactively identifying and analyzing any potential issues, risks, and opportunities to provide a better customer experience and recommend appropriate solutions

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What you'll bring with you

• Strong proficiency in data analysis using SQL, Tableau, or PowerBI
• Strong communication & presentation skills
• Diligence and commitment to following through and resolving problems
• Initiative and ability to self manage, along with flexibility
• Ability to build effective relationships
• A proven team player who pro actively assists other team members
• Experience in statistical analysis tools such as R or Python is desirable
• Experience with LLM’s / AI tooling
• Experience in Salesforce and Google Analytics is desirable

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