Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

‍

What you’ll be doing

We’re on the hunt for 5 casual workers / interns to join our Patient Engagement (PES) team for 8 weeks in the Sydney HQ office 5 days per week. Our PES team are responsible for providing high-quality support to our patients through outbound phone conversations at all stages of their journey with us.

‍

Being a healthcare company, these conversations add important depth to the patient experience, giving patients the information they need to make decisions about their health, humanising a purely online journey, and ultimately enabling higher-touch, more personal healthcare. The PES team thrives on making every patient feel uniquely cared for.

‍

The other critical part of this role is being the voice of the patients to drive product, process and system improvement through collaboration with the wider teams in Eucalyptus, including our growth marketing team, doctors, nurses, pharmacies and inbound patient support team to ensure each patient’s unique needs are met.

‍

This is a great opportunity to learn what it’s like inside a fast-growing health tech startup while making a real impact.

‍

‍

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

‍

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

‍

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

‍

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

‍

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

‍

‍

About you

No prior experience required – just the ability to have empathetic conversations with patients, a go-get-it attitude and enthusiasm for our mission to make great health last a lifetime.

• You’re a clear written and verbal communicator and can adapt your tone of voice to interact with different customers
• You enjoy solving problems and have strong numerical skills (to understand metrics, funnels, conversion rates, etc.)
• You’re organised, proactive, and eager to learn
• You enjoy working with people and love a fast-paced environment
• You're caring, empathetic and excited about Eucalyptus and our mission!

‍

Bonus points if you have outbound sales experience, experience in the healthcare space or allied services, or a keen interest in health & wellness

‍

‍

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way

‍