Payment Risk Trends Investigation is at the heart of what makes Airbnb a place where anyone can belong anywhere. We're the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide.
Our mission is simple yet powerful: protect our community while preserving the magic of travel. We're passionate about user satisfaction and dedicated to crafting thoughtful policies, intelligent rules, and innovative systems that elevate the quality of every interaction on our platform.
The Difference You Will Make:
As a Risk Trends Analyst, you will be responsible for working with a team to manage partner escalations of users or reservations, investigate suspicious activity on the platform, and support execution of strategic team initiatives. You will work closely with operational stakeholders and cross-functional partners to enact change to improve our products and processes. You will consistently demonstrate excellent decision-making skills as you solve a wide range of complex problems. You will be expected to understand and apply Airbnb core values in all your work.
Your impact will span:
- Transaction security across all Airbnb products and services
- User verification and onboarding experiences that balance security with seamless user journeys
- Fraud detection systems that evolve as quickly as the threats they combat
- Operational excellence that keeps our community safe while maintaining the hospitality that defines Airbnb
A Typical Day:
- Protect our community by leading timely investigations and analysis of suspicious behavior, fraudulent transactions, and platform abuse to maintain trust and safety across Airbnb
- Be our fraud detective by continuously monitoring user transactions to spot emerging threats and evolving fraud methodologies
- Own incident resolution from escalation to closure, ensuring swift and thorough case management that protects our hosts and guests
- Navigate complex investigations by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries related to fraud and criminal activities
- Tell the story through data by creating compelling fraud reports that highlight emerging trends and business impacts for senior leadership
Your Expertise:
- Minimum of 3+ years professional experience in fraud, abuse, audit, or cybercrime investigations
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various online sources and community groups
- Intermediate SQL skills
- Capacity to draw actionable insights from datasets
Preferred Qualifications
- Python, or equivalent is a plus
- Data science background is a plus
- Tableau/Superset - Experience with data visualization and business intelligence tools
- Trino/Presto - Experience with distributed SQL query engines for large-scale data analysis
