Description

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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

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Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. We are currently expanding our infrastructure management team within Amazon Web Services and are looking for a proven technology manager with experience in people management, robust technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.
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Customer trust is foremost for cloud services provided by Amazon Web Services. Our customers must be guaranteed that their data will never be exposed. This Rack Decom Manager will manage a team that provides the decommission, tracking, and audits of all media. This includes but is not limited to all media types (disks, solid state disks, flash cards etc). The Rack Decom Manager will be responsible for arranging the destruction of media and decommissioned racks through approved vendors. Some destruction will be done by internal team.


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Key job responsibilities

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- Routinely review ticket queue for large events and address accordingly

- Prioritize and assign tasks to data center technicians and operators, project management, coaching and creating documentation

- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs

- Host weekly staff meetings

- Guide, train and educate data staff on the best practices related to all service owner issues

- Manage a diverse team of technicians with varying skillset to complete tasks and deliverables across small to large-size projects

- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

- Maintain the on-call schedule coordinating absence and vacations

- Recruit and train decom technicians to ensure appropriate staffing levels

- Write and deliver performance reviews for leadership staff

- Drive compliance to Amazon performance management requirements

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Basic Qualifications

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- Bachelor's degree or equivalent
- 2+ years of Information Technology (IT) experience
- 2+ years of team leadership experience

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Preferred Qualifications

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- 1+ years of data center experience
- Experience analyzing metrics to drive business improvements
- Experience representing your team or technical area to senior management
- Experience organizing, prioritizing and scheduling work assignments
- Experience with network hardware: copper and optical fiber cabling, switches, routers

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