Own the site quality program across phases: establish/maintain quality controls for early provisioning and construction activities; define commissioning/acceptance criteria; and sustain ongoing quality checks during operations and maintenance.
Run the MRB at the site: collaborate with Inventory Control and DC Ops teams to identify and quarantine nonconforming material, execute the local MRB process, and drive end‑to‑end RMA creation. Coordinate with the MRB global team for vendor coordination, returns tracking, and closure; minimize MRB aging and optimize RMA turnaround time.
Lead incoming inspections: design sampling plans/AQL where appropriate; inspect and disposition inbound servers, components, racks, and critical spares; document findings and trigger to the SQE team for supplier engagement when trends exceed thresholds.
Drive corrective and preventive actions: facilitate structured problem solving (8D), complete robust root cause analysis, implement verified CAPA, and track effectiveness to closure with clear containment, correction, and prevention.
Perform audits and checks: plan and execute routine internal audits (process compliance, EHS-adjacent quality checks, procedure adherence), post‑maintenance quality verifications, and layered process audits; support customer/partner or supplier audit activities onsite.
Standardize documentation and training: localize and enforce document control for SOPs/work instructions/checklists; ensure training completion and qualification for critical procedures; maintain revision discipline and change control.
Instrument data collection and reporting: own daily, weekly, and monthly site quality metrics (e.g., FPY for turn‑ups, Pareto of failure modes, MRB inventory and aging, RMA TAT, repeat/escape rates, audit findings, CAPA status); publish dashboards and run recurring reviews with site leadership.
Partner cross‑functionally: act as the quality interface to DC Ops, Fleet/Hardware Engineering, Supplier Quality, Inventory, Customer Experience, and Program Management; escalate systemic risks and align on standard work.
Continuous Improvement: identify waste and variation; simplify inspections and verification steps; automate data capture where feasible; propose design-for-quality feedback to engineering and suppliers.
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Who you are
Bachelor’s degree in Engineering, Quality Management, or related field; or equivalent hands‑on experience.
3+ years in a quality role in data center, electronics manufacturing, or hardware operations environments.
Experience with high‑performance compute hardware (GPUs, servers, racks, power/cooling interfaces) and large‑scale data center environments.
Strong grasp of QMS principles (ISO 9001 or similar), nonconformance control, change control, and document control; comfortable enforcing procedure adherence in fast‑changing environments.
Proficient in structured problem solving (8D, A3), RCA techniques (5‑Whys, Ishikawa), and validation/verification of CAPA. Exposure to PFMEA and Control Plans for critical onsite processes.
Competent with sampling and inspection concepts (e.g., AQL), basic SPC/trend analysis, and Pareto/defect mode analytics.
Tools savvy: comfortable with ERP, ticketing, and QMS software; adept in spreadsheets and dashboarding; able to build repeatable reporting from raw operational data.
Hands‑on and site‑focused: willing to be on the floor, inspect, verify, and validate fixes; strong ownership, communication, and cross‑functional influence.
Desired certification on Lean principles, Six Sigma Green Belt, or similar.
