Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees. This role supports employee lifecycle management within the legal framework and Sanofi's corporate policies, maintaining adequate control and minimizing associated risks.
Main responsibilities:
- Employee Lifecycle Management:
- Support onboarding, job changes, and offboarding processes
- Assist in contract creation, employee data updates, and termination activities
- Coordinate asset collection during offboarding
- Support international permanent transfers and local foreign hire processes
- Data Management and Reporting:
- Maintain accurate employee data in Workday and related systems
- Support data quality monitoring, analysis, and auditing
- Prepare periodic and ad-hoc reports
- Ensure compliance with data security protocols and GDPR
- Query Handling and Customer Service:
- Provide Level 1 support through One Support platform (ServiceNow)
- Handle employee queries related to People Services topics
- Maintain knowledge databases and support knowledge transfer activities
- Compliance and Documentation:
- Ensure adherence to Sanofi policies, guidelines, and mandatory internal controls
- Maintain personnel files (digital and physical) and conduct monthly audits
- Support document management related to the employee lifecycle
- Assist in providing documentation for audits and external entities
- Process Improvement:
- Contribute to continuous improvement initiatives and automation efforts
- Assist in updating country manuals, work instructions, and SOPs
- Support process automation initiatives and adoption
- Help identify and drive opportunities for efficiency or automation
- Stakeholder Coordination:
- Collaborate with internal stakeholders (P&C, Legal, COEs, Facilities, etc.)
- Coordinate with external partners (Payroll and T&E BPO partners)
- Ensure compliance with Service Level Agreements (SLAs)
About you
- Bachelor's degree in HR, Business Administration, or related field
- 3+ years of experience in HR or related field
- Fluency in English required; local language skills (Vietnamese Language) required
- Experience in a multicultural environment is a plus
- Solid understanding of HR processes and activities
- Proficiency in Microsoft Office, particularly Excel
- Knowledge of HR systems like Workday is advantageous
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Customer service orientation
- Leadership abilities and teamwork skills
- Adaptability and willingness to learn
- Detail-oriented with ability to meet deadlines
- Awareness of data privacy rules (e.g., GDPR)
