Job Description
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview
Guides client through the unemployment hearing process and serves as a client representative.
Responsibilities
- Prepares clients for unemployment hearings to ensure that the client is knowledgeable on the process and that all appropriate information has been gathered.
- Serves as client representative in unemployment hearings to ensure that the client is best represented and the claim is adjudicated effectively and in the best interest of the client.
- Researches and provides problem analysis for escalated issues to promote customer service and ensure accuracy of information.
- Mentors and trains SUI Client Maintenance Specialists and SUI Claim Specialists to provide direction and assistance on daily tasks and responsibilities and to increase knowledge and understanding of departmental processes and unemployment insurance regulations.
- Analyzes annual tax rate notices on behalf of clients to ensure accuracy of information and appropriateness of tax rate.
- Participates in projects and departmental initiatives; identifies training, documentation, and system enhancement needs and addresses them to improve departmental processes and efficiencies.
Qualifications
- H.S. Diploma - Required
- Associate's Degree - Preferred
