We are looking for a Part-Time Junior Customer Support Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 962, plus a bi-annual bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

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About the role

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.As a Part-Time Junior Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

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Main tasks and responsibilities:

Acquire knowledge of internal programs and what it's used for

Successfully support riders/drivers through multiple channels

Create loyal fans by showing them we really care

Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support

Working Hours: Monday to Friday, 9:00 AM – 1:00 PM

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About you:

You have at least 1 year of work experience in any customer-facing role

You understand what outstanding customer support looks like and be ready to go the extra mile

You are always ready to put customers first, be passionate about helping others

You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt

You have excellent spoken and written Georgian and English skills

You are passionate about new technologies and ride hailing

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