Job Description
This position is the primary interface among the Company, the Dealers and the Supplier and is expected to manage the relationship in a spirit of the true partnership and performance management in term of Service part warehouse operations.
This position is based in Hanoi/Hai Duong.
Responsibilities
Manage outsourced warehouse operations.
- Developing Key Performance Index (KPI) for warehouse operation.
- Control expenditure on warehouse operation.
- Manage the warehouse to comply with the safety requirements.
- Manage facility planning racking-location/plano process/MHE and efficiency (LPMH).
Manage part storage and flows in the warehouses.
- Set the flow of parts in the warehouse so that parts can move from receiving to shipping in the shortest time.
- Monitor lines per man hour LPMH performance of warehouse.
- Set the cut-of time for picking and shipping process.
Manage inbound and unboxing plans.
- Follow up with forwarder and broker to monitor unboxing plan.
- Update ETA to system.
- Monitor performance of forwarder and broker.
- Work with brokers to receive parts.
Monitor service part for Vehicle Off Road (VOR).
- As a contact point for VOR parts.
- Provide solution or distribution VOR part case to right person for solution.
- Monitor VOR parts performance.
Any other tasks assigned by direct Supervisor or Head of Department.
Compliance:
- Maintain & apply quality control system in working area including but not limited to Ford Production System (FPS).
- Comply with Internal policies, Code of Conduct, procedures of the Company issued from time to time.
- Complete all compliance training as required by Corporate Compliance Office.
- Assure the compliance of internal processes in the area, including but not limited to MCRP, Operating System, ISO
- Work as department ISO/TS/process coordinator to systematize all process and documentation.
Qualifications
Education: Bachelor’s degree in economics, commerce/trading, business admin, automotive/mechanical engineering.
Experience: At least 3 years of experience in automotive industry or supply chain management.
Others:
- Experience in aftersales service/products is a plus.
- Experience in warehouse operations is a plus.
- Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).
- Good communication and interpersonal skills (negotiation, coordination, presentation…)
- Good analytical skill.
- Creative, teamwork, careful and capable of learning new concepts.
- Good at customer satisfaction-oriented mindset
