Operations Specialist

Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast! We are currently expanding our Operations Specialist team at the Berlin Upcenter, Upway's largest one in the world. The Operations Specialist team is in charge of the whole e-bikes refurbishment process, except for the mechanical part of repairing it: from the moment the e-bike arrives at our Upcenter, to the moment it is ready to be sold and shipped to our customers.You will play a key role throughout the whole refurbishment process: Operations Specialists are the first ones to lay eyes on the bikes, before it is repaired by the mechanics team, and the ones that ensure that it is delivered in an excellent condition to our customers. Expect to learn a lot about e-bikes as you will work side by side with the mechanics and operational teams.If you have a hands on approach, enjoy a diverse work routine and visible results motivate you, then you have come to the right place! At this role, you will have the opportunity to develop your leadership skills and competencies, as well as improve your e-bike knowledge, manage a team, and grow into other roles such as bike mechanic and spare parts specialist.Inclusion & Accessibility
At Upway, we believe in equal opportunities. This position is open to all qualified candidates, including individuals with disabilities. If you require any accommodations during the hiring process, please let us know - we're happy to support you.

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Key Responsibilities

• You independently carry out functional tests on newly arrived bikes to review their condition
• You carefully document all bike components to ensure complete and accurate information - if you don't know much about bikes, don't worry, you will learn!
• You thoroughly clean and prepare the bikes once they have been repaired
• You take high-quality photos of the bikes in a dedicated photo station
• You ensure high quality standards by preparing the bikes to be shipped to our customer: inspect the bikes to ensure they are in perfect condition, protect them, and coordinate the shipments with our logistics partners
• You keep track of inventory levels of bikes and packaging material to ensure data accuracy
• You become an essential part of our team and bring in ideas to improve our processes
• You lead a team of Ops Specialists: guide them through the day, help prioritise and achieve the targets

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Skills, Knowledge and Expertise

• You have previous experience as a logistics employee, warehouse specialist or warehouse manager (not a must, but a good to have!)
• You enjoy working in a team and communicate clearly with your colleagues to ensure a smooth workflow
• You work independently and solve issues proactively
• You have previous experience in leading teams (not a must, but a plus!)
• You are motivated by the idea of making a meaningful contribution to sustainable mobility
• You are physically fit - bikes are heavy so it is important that you are prepared to lift them and carry weights
• You feel confident in using digital tools and you are able to communicate well in English

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Benefits

• Being part of a fast-growing startup right from the start
• Competitive fixed monthly salary with additional benefits (incl. discount on Upway bikes)
• Performance evaluation and the chance for a promotion every six months
• Regulated working hours (Monday-Friday) and overtime is paid out monthly
• 27 days vacation
• No weekend nor public holidays work
• Free fruit, coffee, tea and snacks

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About Upway

At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.

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Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across eight countries, including France, Germany and the US.

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We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $65M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.

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