What drives our operations? Our people! We’re looking for an analytical and solutions-driven Operations Manager with excellent leadership and interpersonal skills to help us grow our ride-hailing operations in Vilnius, Lithuania.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role ranges from 4000€ to 5,500€ and will depend on your skills, knowledge, and experience.

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About the role

Your role will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance! You will be leading the local operations team and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

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Main tasks and responsibilities:

Developing strategies to strengthen driver’s value proposition, to continually grow our supply base, performance and retention

Managing and supporting the operations team by defining precise local operational processes, with a focus on strong operational execution and results, always having our stakeholders in mind

Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our driver & fleet partners, guiding them through the stages of drivers/fleet acquisition, conversion and activation.

Analyzing data – you will be monitoring supply metrics to ensure marketplace health and act upon insights

Identifying trends, risks and improvement opportunities on a local level that may impact the business.

Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.

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About you:

You have 5+ years of experience

You have experience managing complex teams

You are a strong leader and collaborator with excellent negotiation and communication skills (both verbal and written) in English and Lithuanian.

You have a strong sense of ownership, with a hands-on approach

You are highly analytical and have a data-driven mindset with excellent numerical skills

You are comfortable with developing analytical and decision frameworks to support your strategies and decisions

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