This is an Inbound Call Customer Service role receiving multiple calls throughout the day.

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Minimum Required Skills:

• Highly organized with strong attention to detail
• Experience receiving calls throughout the business day, up to 50+ calls per day
• Typing and Data entry experience
• Client facing experience
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Excellent oral and written communication skills
• Exceptional Customer Service experience
• Experience with working independently and on teams
• Experienced with Microsoft Office Suite, especially Excel
• Experienced with managing multiple priorities and multi tasks

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Desired Skills:

• Expert level Excel experience
• Working knowledge of payment investigations systems
• Financial industry experience
• Business, Finance, Accounting, Economics, or similar major preferred

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Work Hours 10AM - 7PM

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

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Shift:

1st shift (United States of America)

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Hours Per Week:

40