Individual contributor role that demonstrates leadership qualities. Processes wire transactions in one or more of the company's internal operations databases to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Must be very dependable, a fast learner and able to strive in fast pace work environment.
Responsibilities:
- Basic level reporting,
- Customer service support
- Reviewing and processing wire transactions for item processing.
- Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients.
- Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert.
- Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff.
- Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed.
Skills:
- Attention to Detail
- Customer and Client Focus
- Monitoring, Surveillance, and Testing
- Process Performance Management
- Research
- Adaptability
- Business Analytics
- Critical Thinking
- Reporting
- Written Communications
- Data Management
- Policies, Procedures, and Guidelines Management
- Process Design
- Process Effectiveness
- Strategic Thinking
Hours - 11am - 8pm EST
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Shift:
2nd shift (United States of America)
Hours Per Week:
40
