Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
We’re seeking a highly organised and proactive Onboarding Administration Lead to join our Contact Centre Performance Training Team. In this vital role, you’ll ensure a seamless onboarding experience for new starters and provide crucial support to our trainers across onboarding and training programs.
What you’ll do:
- Coordinate end-to-end logistics for Contact Centre onboarding and training programs.
- Manage learner administration, scheduling, and communications to ensure a smooth experience.
- Support trainers with materials, systems, and reporting to enable effective delivery.
- Maintain accurate records and ensure compliance with training processes.
- Contribute to continuous improvement initiatives that enhance the onboarding journey.
What you’ll bring:
- Strong organisational and time management skills with a sharp eye for detail.
- Excellent communication and stakeholder engagement abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams); LMS and ticketing systems experience is a plus.
- Ability to juggle multiple priorities in a fast-paced environment.
- A growth mindset and commitment to learning and development.
