Position Overview
The Learning Operations Analyst is responsible for driving operational excellence and technical efficiency across learning content production, and delivery workflows. This role partners closely with cross-functional teams—including content development, learning experience design, video production, SMEs, and technical writing—to analyze, optimize, and streamline processes, tools, and data flows. The ideal candidate is detail-oriented, data-driven, and passionate about enabling teams to deliver high-quality learning experiences at scale.
Responsibilities
- Analyze and map current learning operations, workflows, and technical processes across the Customer Learning team and partner groups
- Identify opportunities for process automation, system integration, and workflow optimization to improve efficiency, reduce manual effort, and accelerate content delivery
- Collaborate with content developers, learning experience designers, copyeditors, and video producers to ensure seamless handoffs and data integrity throughout the content lifecycle
- Gather, interpret, and report on operational data and KPIs to inform decision-making and continuous improvement
- Support the implementation and maintenance of learning technologies, content management systems, and analytics tools
- Troubleshoot and resolve technical issues related to learning platforms, integrations, and data flows
- Document processes, create user guides, and deliver training to team members on new tools or workflows
- Stay current with industry best practices in learning operations, technology, and analytics, and recommend innovative solutions
- Foster a culture of collaboration, transparency, and continuous improvement across the Customer Learning team
Minimum Qualifications
- Bachelor’s degree in Business, Information Systems, Learning Technologies, or a related field (or equivalent experience)
- 2+ years of experience in operations analysis, learning operations, or a similar role—preferably in a learning, content, or technology-driven environment
- Strong analytical and problem-solving skills; experience with process mapping, workflow analysis, and data reporting
- Familiarity with learning management systems (LMS), content management systems (CMS), and digital learning tools
- Experience with automation tools, integrations (APIs, Zapier, Make), and data visualization platforms is a plus
- Excellent communication and collaboration skills; ability to work effectively with cross-functional teams
- Detail-oriented, organized, and able to manage multiple projects simultaneously
- Proactive, adaptable, and eager to drive positive change
