Company Description

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed..

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Job Description

‍Join the Revolution at Wise as a KYC Operations Associate Analyst!

Are you ready to be more than just an employee? At Wise, we're not just offering a job; we're inviting you to be part of a financial revolution! We're looking for a passionate and detail-oriented KYC Operations Associate Analyst to join our dynamic team.  

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About the Role

As a KYC Operations Associate Analyst, you'll be at the forefront of ensuring Wise adheres to the highest regulatory and compliance standards. You'll play a crucial role in protecting our customers and maintaining the integrity of our platform by conducting thorough customer due diligence, analyzing customer activities, and meticulously maintaining our KYC records. If you're eager to develop your career in the KYC domain, this is the perfect opportunity to make a real impact!

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What You’ll Do

• Customer and Business Onboarding: Dive into initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. You’ll make critical risk-based decisions, ensuring our risk mitigation standards are met. You’ll also get to collect, analyze, and verify customer information against KYC/AML guidelines, gaining a deep understanding of potential risks associated with various customer types. This involves assessing everything from customer identity documents and online company registries to complex business structures, ultimate beneficial ownership, and customer source of wealth documentation, plus adverse media screening.  
• Transaction Monitoring and Periodic Reviews: You’ll review customer transaction history, providing key insights into customer behavior patterns that could indicate risks. You'll also conduct periodic reviews, analyzing changes in customer history and account usage to keep us one step ahead.  
• Documentation and Record Keeping: Accuracy is key! You’ll ensure customer records are not only accurate but also updated as required. You’ll maintain organized and detailed records of customers and the decisions made during the KYC process, all while complying with data privacy regulations and internal data security protocols.  
• Risk Assessment and Escalation: You’ll perform and document customer risk assessments based on the information you gather. When you identify activities that exceed our internal risk tolerance, you’ll escalate them to the relevant teams. You’ll also be vigilant in identifying potential money laundering and fraudulent activities, filing Suspicious Activity Reports with proper documentation and rationale.  
• Customer Communication: You’ll communicate effectively with customers through various channels (phone, email, and chat), providing top-notch service and support.  
• KPIs and More: You'll perform your tasks within the expected key performance indicators set by the leadership team, and you'll tackle other position-related tasks assigned by your lead. You’ll also participate in meetings, training, and internal and external events, contributing to our collaborative environment.

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Qualifications

Please be advised that you must be eligible to work in Estonia. We do not sponsor visas or visa changes for this role.

What You’ll Need

• Excellent verbal and written English skills (additional language skills are a plus), with the ability to articulate your thoughts clearly.  
• A minimum of 1+ years of experience in Operations, preferably in CDD/EDD/AML or compliance roles.  
• Basic knowledge of global KYC/AML compliance regulations and standards.  
• The ability to make sound decisions and apply a risk-based approach in your daily work.  
• Punctuality, independence, proactivity, and a willingness to get things done.  
• Excellent communication and interpersonal skills, strong organizational skills, attention to detail, analytical skills, and the ability to adhere to strict KPIs in a fast-paced, high-pressure environment.  
• The ability to handle routine tasks and work autonomously within well-defined procedures and practices.  
• The capability to identify gaps in policies and processes and provide detailed feedback through established communication channels.  
• Flexibility to work in shifts, including early mornings, days, afternoons, late evenings, weekends, and public holidays, as needed to support our customers.

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Ready to Join the Revolution?

If you're excited about making a difference in the world of finance and possess the skills and passion to excel in a fast-paced environment, we want to hear from you! Apply now to become our next KYC Operations Associate Analyst and help us build a world where money has no borders.

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Additional Information

Salary: 1975 EUR gross per month

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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