Who we are:

At TrueLayer, we’re building the future of payments. We’re on a mission to take on outdated payment methods with a solution designed for today’s online, on-demand economy. By removing friction at the heart of commerce — the payment — we’re making it faster, safer, and smarter for everyone.

To date, we’ve raised $300 million from world-renowned investors including Stripe, Tiger Global, Addition, and Tencent. With offices in London, Milan, and Dublin, we’re trusted by industry leaders like RyanAir and Just Eat Takeaway. But this is just the beginning.

We’re reimagining how the world pays, invests, shops, and saves. We’re transforming payments for industries like e-Commerce and iGaming, redefining what’s possible with technology and innovation. Now, we’re looking for people who are ready to help us build a brand that changes an industry.

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Description

TrueLayer Underwriting Team is an integral part of our Commercial function, focusing on enabling seamless client experiences during the onboarding journey. This team specialises in Due Diligence/KYC onboarding reviews and AML investigations, contributing to a smooth and compliant onboarding process for our clients. This is a meaningful opportunity for a Due Diligence/KYC Specialist to join TrueLayer in enhancing the financial crime element of the client onboarding process.

As a Due Diligence/KYC Specialist, you will maintain our first line of defence against money laundering and financial terrorism while supporting the rapid growth of our business. Your work will protect TrueLayer from financial crime exposure, ensuring that we enter and maintain business relationships that align with our compliance obligations and ethical standards.

Sitting within a client-facing team under the Commercial function, this role provides valuable insight into our customer base and the products available to them. We are looking for a Due Diligence/KYC subject matter expert who is well-versed in financial crime, with a clear focus on KYC and due diligence processes.

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What we expect from you as a Due Diligence / KYC Specialist:

• Conduct KYB and KYC checks on prospective customers.
• Complete Due Diligence on high-risk and complex customer use cases at onboarding to assess and manage the financial crime risks of new business relationships.
• Identify and communicate financial crime risks for prospective customers, ensuring that the customer risk profile falls within TrueLayer’s risk appetite.
• Perform Customer Screening, including PEP, Sanction and adverse media checks.
• Perform on-going monitoring on customers and associated individuals - working PEP and sanctions alerts and ensuring rationale and outcomes are recorded.
• Conduct periodic reviews and event triggered reviews where required.
• Complete peer reviews on onboarding and ongoing DD review cases.
• Conduct agent onboarding and monitoring of agents on an ongoing basis.
• Act as a subject matter expert and escalation point for financial crime issues.
• Contribute to the ongoing improvement of systems and processes.
• Be comfortable working to/ setting KPIs and support in the accurate collation of MI for Senior Management Team/ external reporting.

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Requirements

About you

• Experience conducting due diligence (DD) reviews on corporate customers including conducting KYC checks, customer screening (PEP and sanctions checks) and assessing financial crime risks.
• Experience dealing with complex business models and a range of different business customer types.
• Good working knowledge of Financial Crime risks, AML controls and KYC/CDD best practices.
• Ability to act as an SME for 1LOD DD, supporting other business areas with financial crime matters.
• Comfortable working with other functions and questioning or escalating, where appropriate.
• Attention to detail, with an interest in learning and engaging with others.
• Experience in optimising due diligence processes and procedures.

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We would be particularly interested if you have:

• Having experience onboarding eCommerce merchants is valued, as well as with iGaming/gambling or cryptocurrency businesses.
• Experience in Finance, a Financial Technology company or a technology company;
• Experience in a progressive and innovative technology startup.
• Experience in working with various KYC and authentication software providers.

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Don’t meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement.  At TrueLayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - we’d still love to hear from you!

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Benefits

What you can expect from us: (Some benefits will be prorated)

• Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office.
• Need to collect the kids from childcare? Love a workout in the gym first thing?  No worries, we trust you to do your best work within our hybrid framework 🧘
• A one-off remote-working budget to help you set up your home office 💺
• 24 days holiday as standard  ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
• 2 volunteering days to support causes important to you
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪
• Competitive pension contribution at 4% & 4% 🧓
• Private health insurance from the day you start 🧑‍⚕️
• Membership of mental wellbeing platform Spill
• A £1000 budget to spend on learning & development each year 📚
• Free lunch from Just Eat 🥙 (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays

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At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.

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