Join our team as a Policy Servicing Specialist where you will utilize your expertise in Life and Annuities Insurance to manage and enhance policy servicing processes. With a focus on accuracy and efficiency you will play a crucial role in ensuring client satisfaction and operational excellence. This position requires proficiency in MS Office and strong communication skills in English.
Responsibilities
- Manage and process policy servicing requests efficiently to ensure timely resolution and client satisfaction.
- Collaborate with cross-functional teams to streamline policy servicing operations and improve workflow efficiency.
- Utilize MS Office tools to maintain accurate records and generate reports for policy servicing activities.
- Communicate effectively with clients and stakeholders to address inquiries and provide policy-related information.
- Analyze policy data to identify trends and opportunities for process improvements.
- Ensure compliance with industry regulations and company policies in all policy servicing activities.
- Provide support in the development and implementation of new policy servicing procedures.
- Assist in training and mentoring junior team members to enhance their skills and knowledge.
- Contribute to the continuous improvement of policy servicing processes through feedback and innovative ideas.
- Monitor and report on key performance indicators to track the effectiveness of policy servicing operations.
- Coordinate with the IT department to resolve any technical issues related to policy servicing systems.
- Participate in regular team meetings to discuss progress challenges and strategies for improvement.
- Support the companys mission by delivering high-quality policy servicing that positively impacts clients and society.
Qualifications
- Demonstrate proficiency in MS Office applications to perform daily tasks efficiently.
- Possess strong knowledge and experience in Life and Annuities Insurance to handle complex policy servicing scenarios.
- Exhibit excellent communication skills in English both written and spoken to interact with clients and colleagues effectively.
- Show attention to detail and accuracy in managing policy data and documentation.
- Display problem-solving skills to address and resolve policy servicing issues promptly.
- Have the ability to work collaboratively in a team-oriented environment.
