Job Summary

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•    A dynamic, talented application support engineer who is ready for a challenge where teamwork, technical ability, and problem-solving skills are essential. Supports Development and Change initiatives.
•    Identifying and solving issues across multiple components of critical business system
•    Ensuring that the services are running smoothly by proactive monitoring and maintaining the system
•    Provide technical support to customers and resolve their issues related to application services and operations
•    Strong experience in developing and implementing high performance scalable JEE applications
•    Strong SQL experience of writing complex queries
•    Solid knowledge of OOP software concepts, design patterns, and best practices    
•    Supports Change and Release management activities
•    Supports Production rollouts
•    Troubleshoot Production issues and fix accordingly Heap / core analysis
•    Strong problem solving and analytical skills
•    Self-motivated, independent, detail oriented and a responsible team player
•    Ability to communicate effectively – both verbal and written communications

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Key Responsibilities

Business
Technology Support:
•    Identifying and solving issues across multiple components of critical business system
•    Ensuring that the services are running smoothly by proactive monitoring and maintaining the system
•    Provide technical support to customers and resolve their issues related to application services and operations
•    Strong experience in developing and implementing high performance scalable JEE applications
•    Strong SQL experience of writing complex queries

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Processes

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Process and Compliance
•    Ability to work in a highly compliant landscape and work within the boundaries of globally defined software quality management practices and policies
•    Understand that traceability and reporting are extremely important in highly compliant environments and be prepared to engrain these practices in team’s ways of working
•    Knowledge of monitoring and maintaining critical business systems

People & Talent
•    Troubleshoots production problems related to application
•    Ability to collaborate with cross-functional teams
•    Maintains compliance with standard operating procedures to ensure data security
•    Undertake responsible tasks without supervision, including monitoring and maintaining the system
•    Monitor progress and provide updates to the Technical Lead / Project Manager promptly and accurately
•    Able to work independently as well as a team in providing out-of-the box solution if required
•    Strong interpersonal, written, and verbal communication skills

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Application Delivery and Support Teams

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Skills and Experience

•    Core Java / JEE / JBoss EAP
•    Web front-end experience – React JS /Ember JS/HTML/CSS/JavaScript
•    Object-relational Mappers – JPA/Hibernate

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