‍Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

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As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

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Key job responsibilities

- Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware

- Assist with activities to triage and escalate system or network outages to reduce downtime

- Understand and execute change management activities in a high availability environment

- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value

- Effectively manage and oversee IT asset inventories

- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities

- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions

- Occasional travel required based on the needs of the business

- Participate in 24/7 on-call duty required for isolated high

-severity incidents, serving as escalation point outside regular hours

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Basic Qualifications

- High school or equivalent diploma
- Experience in customer-facing roles
- 2+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
- 2+ years of experience with client, server, and network services DNS, DHCP, OSI Model and TCP/IP
- 2+ years of experience troubleshooting in a multi-user high availability environment
- 2+ years of experience with PC repair, troubleshooting, deployment and liquidation
- Occasional travel required based on needs of the business

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Preferred Qualifications

- Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in Active Directory and Windows Server backup solutions
- Experience with audiovisual, video conferencing or event support
- Ability to write simple scripts in an administrative language
- Strong analytical skills with demonstrated problem solving abilities
- Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

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