What will you do?
The ITC Collection Analyst is responsible for control and monitor on collection management process to ensure that the performance will be meet with KPI, and support for regional/global project if necessary.
Key Responsibilities
- Managing the collection function and follow-up outstanding balances of customers’ accounts.
- Timely tracking, act and follow up on collections, claims, and dispute resolving process to resolution owners.
- Proactively identify, rectify and follow-up errors and resolve complex or critical process issues which go beyond AR team member’s capabilities. Supports any queries, issues or escalation raised.
- Account reconciliation, researching and resolving disputes and deductions that would otherwise delay or prevent payment of accounts receivable.
- Follow up on unidentified and unapplied cash receipt in collaboration with the cash application team /customers as per defined procedures.
- Assist in the generation and preparation of monthly/quarterly reports in local and regional level
- Develop, build, and enhance relationships with stakeholders including and not limited to customers, cash application team, commercial team, BUF, customer service team, tax, etc.
- Assist in audit and legal compliance as required both internal and external audit.
- Focus on driving stable AR management to enable to have strong cashflows.
- Has the leadership skills to take lead in the discussion of accounts handled during BS review with various stakeholders.
- Perform other work-related duties as assigned such as ad hoc requests/projects and continuous improvement activities.
Required Qualifications
- Excellent command of Portuguese ( spoken and written) at native-level fluency and also fluency in English
- Bachelor’s Degree of Accountancy or any business course
- Should have at least minimum of 2-3 years professional work experience in AR Collections preferably in a large multinational corporation or BPO company.
- Excellent communication skills both oral and written with good communication skills with various stakeholders.
- Proficient in Microsoft Office Excel, Powerpoint and ERP SAP System.
- Should have continuous improvement mindset.
- Prioritization skill and task management
- Strong analytical skills with problem solving skills to manage with difficult situations using own judgment and sense of initiative.
- Flexible, hardworking, team-player and can work under pressure and with minimum supervision.
- Strong time management and commitment
- Has leadership skills and has critical thinking.
