About The Role

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As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

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Key job responsibilities

Responsibilities include, but are not limited to:

- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.

- Handling support requests and procedures across the network.

- Assisting in training new hires.

- Continuous learning of new technologies.

- Supporting customers from multiple buildings in the area, as well as remote customers.

- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

- Traveling within your local or regional area to support our customers.

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Basic Qualifications

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High school or equivalent

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Preferred Qualifications

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

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