Job Description
Lazard is one of the world’s leading financial advisory and asset management firms. Our people make the difference. With just over 3,000 employees, our tight-knit community allows for professionals eager to learn and willing to teach to connect and grow together. We believe that diversity, equity, inclusion, and allyship are not just business imperatives - they are central pillars ofour employee experience. Our entrepreneurial culture and flat structure allow creative ideas and original concepts to drive our business forward - and for careers to take flight.
Our corporate functions empower strategic decision-making and ensure the continued success of our firm. From Finance and Risk, to Technology and HR - our colleagues around the globe support our financial advisory and asset management business lines and make sure they are compliant, operationally efficient and profitable - all powered by the latest technology.
IT Support Analyst (Frankfurt)
We’ll trust you to:
- Provide end user support for all employees within the Frankfurt offices and support for remote users in the rest of Europe; approximately for 250 employees
- Operate the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
- Provide IT and AV support to high profile clients and meetings; (Cisco, Webex, MS Teams);
- Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
- Maintain records for iPhone/Mobile (inventory and billing);
- Undertake practical and administrative tasks involved in joiners and leavers’ processes;
- Set up PC monitors, IT equipment, cabling to workstations, patching, telephone configurations;
- Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, IDFs, IT stores;
- Get Ad hoc project work when required and provide day to day support;
You’ll need to have:
- A minimum of 3 years’ experience providing support in an IT environment;
- Fluent German and English skills;
- Excellent Microsoft Office skills: formatting Word documents, understanding Excel formulas, and data visualization;
- An understanding of data protection and information security requirements;
- Excellent interpersonal and communication skills – articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
- A "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative;
- The ability to prioritize, meet tight deadlines and work under pressure;
- The ability to work collaboratively as part of a team, and be punctual and reliable;
- Excellent problem solving and root cause analysis capabilities;
- The ability to maintain high standards of professional and ethical conduct
- Strong technical skills with Microsoft 365 applications, Apple iOS, Active Directory, PC deployment process, SCCM, ServiceNow and basic networking skills, cabling, patching, wireless.
