What You Will Do
As an Invoice to Cash Analyst (Returnship), you will support Collections and Deductions/Dispute Management operations within the Invoice to Cash team while ensuring adherence to compliance and performance standards.
Drive Operational Excellence
- Support execution of key KPIs and performance targets.
- Ensure all processes comply with internal and external audit requirements.
Collections Management
- Proactively manage assigned customer accounts throughout the invoice-to-cash lifecycle.
- Act as a point of contact for inquiries, requests, and escalations.
- Generate and review collection worklists for timely follow-ups to maximize cash flow.
- Support customer master data setups and assignment of collection profiles.
- Issue reminders, statements, and past-due notices.
Deductions / Dispute Management
- Identify customer deductions and gather supporting documentation.
- Perform root cause analysis and assist in resolving disputes.
- Process deduction adjustments and support write-off reviews.
- Maintain and update reporting dashboards and trackers.
What We Are Looking For
Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- Prior experience in Finance, Accounts Receivable, or Collections (before career break).
- Strong communication and stakeholder management skills.
- Ability to manage multiple tasks with a positive, solution-oriented approach.
- Proficiency in MS Excel and basic understanding of financial processes.
Desired Qualifications
- Experience in shared services or global business services.
- Exposure to Collections, Deductions, or Dispute Management.
- Familiarity with SAP or similar ERP systems (added advantage).
- Strong problem-solving and time-management skills.
