Be part of Workplace Onsite & Asset (WP OA) team and gain hands-on experience in IT service delivery and onsite support. Under the guidance of a dedicated mentor, he/she will support the deployment of workplace assets, including PCs, laptops, mobile devices, printers, and scanners, etc while contributing to key projects to ensure efficient implementation and seamless deliveryJob DescriptionIn your new role you will:
- Provide timely technical and administrative support to end users including resolving incident tickets and service requests efficiently
- Maintain daily operations of Workplace Services, including installations, configurations and setup of new computing environments based on pre-defined standard requirements and specifications
- Collaborate with the local onsite support team to ensure timely project delivery and provide support as needed
- Assist in Office and Production network accessibility and troubleshooting
- Support the local team in rolling out IT workplace services and projects, ensuring seamless implementation and delivery
- Initiate and follow-up on critical vendor technical support requirements
- Document system processes and procedures
- Support regional and global team on IT workplace service roll-out and projects
Internship learning outcomes:
- Enhance problem-solving and troubleshooting skills in a dynamic work environment
- Expand knowledge of IT Infra and workplace support technologies
- Build organisation skills by managing tasks and priorities effectively
- Strengthen collaboration and professional communication skills
Your Profile
You are best equipped for this task if you have:
- Currently in 2nd or 3rd year in Bachelor’s Degree in Computer Science or Engineering / Information Technology
- Good analytical and problem solving skills
- Good communication skills – both written and verbal in English
