Your role

• Help support the Operating Head aka Chief Operating Officer and the team in defining and executing their mandate, by:

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o Closely collaborating with Head office teams, and or other teams locally such as Legal, HR, Compliance, Change Management etc. to ensure constant alignment
o Preparation of management information and supporting documentation to the Operating Head of any kind such as data analysis, performance analysis and special projects for management review
o Participating in strategic or ad hoc projects driving change or innovative processes

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• Support in the execution of daily operational activities, such as the organization and secretariat of the main committees where the OH is the chair or participates as a stakeholder (preparation of documents, invitation set up, coordination of inputs, minutes, action log, etc.) but also help setting the agenda in priorities for these meetings including involvement in the Diversity & Inclusion committee of the bank

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• Participation in the activity of clients complaints handling, especially in those tasks that require an interaction with the other functions involved (market Service, Front area and Front Support, legal and Compliance) in order to analyze single cases and provide answers to customers

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• Management and coordination of inputs to prepare and send in time regulatory reporting (Consob investments attestation, complaints report, etc.)

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Your team

Are you:

• curious to learn what it’s like to work in the heart of the bank? Interested in problem solving and help finding practical solutions, while minimizing risk and do so jointly with others?
• Self-motivated, happy to challenge the status quo and not afraid to multi-task?

In the Business Management of Operating Head area (in other banks also called COO Executive Office/ COO Staff) for UBS Wealth Management in Italy, we are looking for a Business Manager to join our team.

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Your expertise

• Open to work proactively in a team and take ownership, able to multitask and adjust quickly to shifting priorities
• Precise and have a strong sense of responsibility
• Attentive to detail and risks when designing new processes and procedures
• Fluent in Italian and English (if you speak German or also French that’s great)
• Well versed in Excel and the Microsoft Office suite and curious to work with AI based tools
• Confident in knowing the main operative processes of a bank (Front and Back Office), ideally developed by work experience, but otherwise happy to learn quickly
• Have ideally experience in the financial services industry (financial institution or consultancy)

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