As an Intern Customer Experience Specialist here at Honeywell, you will be a vital member of the Customer Service team, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. You will report directly to our Customer Experience Supervisor, and you’ll work out of our Katowice location on a Hybrid work schedule. In this role, you will impact on the overall customer experience by supporting the team in fulfilling customer requests and resolving issues, contributing to a high customer satisfaction index. This is hybrid work 3+2! (3 days from office + 2 days from home).
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
Responsibilities for Internal Candidates
- Assist in the successful fulfillment of all requests regarding order processing and purchasing activities.
- Support the accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell systems.
- Help in tracking orders placed with suppliers and ensuring timely delivery to customers.
- Support daily report creation by providing relevant data in a timely manner.
Qualifications for Internal Candidates
- Bachelor’s degree in Business Administration or a related field.
- High level of customer orientation and a dedicated “can do” attitude.
- Excellent interpersonal, organizational, and time management skills.
- Ability to drive improvements leading to greater customer experience.
- 0-2 years relevant customer service experience.
- Strong knowledge of Microsoft Office.
- Experience working in a customer-facing role.
- Preferable but not a must - Knowledge of ERP systems (preferably SAP), Salesforce.
We offer:
- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
