We have an opportunity for an Intern Customer Experience Specialist to join us at Honeywell, in Katowice, where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction.
In this role, you will impact on the overall customer experience by supporting the team in fulfilling customer requests and resolving issues, contributing to a high customer satisfaction index.
This role is part of our University Relations program, designed to help students and recent graduates launch their careers with hands-on experience, mentorship, and opportunities for growth within Honeywell
This is a hybrid role, 3 days at the office + 2 days work from home model.
The internship will last for 12 months.
Key responsibilities
- Assist in the successful fulfillment of all requests regarding order processing and purchasing activities
- Support the accounting and lifecycle maintenance of all orders, contracts, and projects in Honeywell system
- Help in tracking orders placed with suppliers and ensuring timely delivery to customers
- Support daily report creation by providing relevant data in a timely manner
Key skills and qualifications
- Final Year Student (within Bachelor Degree Program) or Student at Masters Program
- Fluent: English
- High level of customer orientation and a dedicated “can do” attitude
- Excellent interpersonal, organizational, and time management skills
- Ability to drive improvements leading to greater customer experience
- Strong knowledge of Microsoft Office.
- Preferable but not a must - Knowledge of ERP systems (preferably SAP), Salesforce.
Our offer
- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund
