Description and Requirements

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Process billing and remit requests for various MetLife products across Small, Regional and National markets

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Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case

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Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds

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Build excellent business relationship with customer groups, peers and seniors

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Able to work as a natural team-player in the business functions

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Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution

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Provide inputs on process and system to the team members

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Responds promptly and calmly to changing events and situations

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Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with

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Professional from the Operations with at least 0-2 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector

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College (Graduation in any stream)

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