Description

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Key job responsibilities
- Experience in technical support, or experience troubleshooting and debugging technical systems Experience scripting in modern program languages

- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability)

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A day in the life
• Dive deep to pinpoint the underlying causes of software-based issues, providing valuable assistance in escalations when necessary.
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues.
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met.
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation.
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code releases.
• Working with various internal software development teams to actively enhance systems and services within the team’s scope.
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team.

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Basic Qualifications

- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- 1+ years of technical support experience
- Experience scripting in modern programming languages
- 1+ Year Linux\Windows systems administration experience.

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Preferred Qualifications

- Experience in technical support
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining software.

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