About the job
The IGA Business Analyst is critical to the IAM delivery process and will work closely with IAM Product Leads to scope initiatives, elicit and manage requirements and define/refine operational processes, throughout the delivery lifecycle or as an identified are for improvement.
Working in a fast-moving environment, you will need to be highly motivated, energetic and be the interface between business stakeholders and the delivery team. The IAM Senior Change and Process Analyst will be required to work on the most complex and/or high-profile business change initiatives.
Working in a highly collaborative environment as part of the Identity and Access Management Department, the IGA Business Analyst will elicit and manage requirements and track the delivery of the requirements through the stages of the delivery lifecycle, analyse and optimise business processes, and identify areas of improvement for maximum efficiency.
Key Responsibilities
- Elicit, document and manage requirements for the delivery of initiatives on the IGA Delivery Roadmap.
- Stakeholder management.
- Facilitate requirements workshops and meetings.
- Model and document processes and procedures.
- Ensure requirements traceability throughout the delivery lifecycle
- Liaise across IAM and Operational, IT and Business teams throughout the delivery lifecycle.
- Working concurrently on multiple initiatives/changes and requirements.
- Provide auditable requirements traceability throughout the delivery lifecycle, work with the relevant teams to supply evidence that requirements have been met.
- Provide analysis, as required, covering all aspects e.g. SWOT, Operating Models, Solution/Vendor comparisons and Gartner summary., etc.
Other duties include:
- Troubleshooting on other initiatives.
- When needed, mentoring, guiding and handover to other Business Analysts working in the team.
- Help others to check and improve quality of work.
- To be ready to anticipate and support the activities of other members of the team.
- Establish and maintain excellent working relationships with all stakeholders.
- Work with solution designers/architects to ensure requirements are included within the design.
- Creation of communications and documentation to support analysis and process improvement work.
- Coach and mentor more junior members of the team.
Behavioural Competencies Required
- Maintain a focus on high-quality work through the entire programme.
- Ensure decisions are justified.
- Understanding of the impact of decisions for the team.
- Confidence in making the right decision, and not necessarily the easy one.
- Ensure that all communication is clear and appropriate for its intended audience.
- Able to communicate with employees of all levels including senior management.
- Be proactive in creating a supportive environment.
- Readily be available to help support the team.
- Show passion for your work and a commitment to succeed.
- Focus on providing solutions to problems
- Be prepared to challenge the status quo and make suggestions for improvement.
- Be willing to voice a view on all matters whilst being receptive to feedback.
Experience and Skills Required
Essential:
- 3+ Years formal hands-on change and/or process experience in an agile environment.
- Experience with an IGA Tool like Saviynt, SailPoint, or One Identity.
- Understanding of RBAC (Role-Based Access Control), SoD (Segregation of Duties), provisioning/deprovisioning, and access certification.
- Hands on experience of the JML process.
- Ability to work with identity data, often using Excel, SQL, or reporting tools.
Desirable:
- Recognised BA Qualifications (Practitioner – SFIA plus Level 4/5, IIBA CCBA).
- A desire to work in Infosec with a career ambition to become a cyber security professional.
