Key job responsibilities

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Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products

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Collaboration with various stake holders to remove project obstacles

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Report current status via ticketing system, status reports, email and slack

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Manage work and priorities through ticketing system and workflows to complete customer requests and projects

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Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers

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Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction

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Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords

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Remediating small scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords

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Participate in the migration, basic configuration and rollout of new or upgraded hardware

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Exhibit quality workmanship on all work and maintain site cleanliness

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Carry a cell phone for communication, information, and emergencies

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Up to 50% travel within geographical work area may be required; some travel outside traditional work area may be requested

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Basic Qualifications

- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- 1+ years of computer networking experience
- High School diploma or equivalent

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Preferred Qualifications

- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

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