Job Description
Roles and Responsibilities
- Support the implementation of the project related to the blue collars self-service enhancements guiding employees to the usage of GE Vernova’s tools and payroll vendor’s portal, both verbally and in written also creating presentations and material to be shared on site, in alignment with the due dates and the project plan established by the Vernova’s global/regional team
- Travel almost twice per month mostly to GE Vernova' site in Toledo to ensure People Ops presence in our plants.
- Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
- Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner
- Deal with operational issues and process failures, identifying and implementing appropriate solutions.
- Develop action plan to mitigate operational risks or resolve escalated issues
- Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process.
- Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements
- Develop a strong working relationship with the GE Vernova HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues
- Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities
- Cooperate with 3rd party providers when necessary
Required Qualifications
- Bachelor’s degree in Human Resources or related Business degree from an accredited university or college; or equivalent experience
- Fully professional Spanish and at least an intermediate level of English, both verbal and written.
- Minimum relevant professional work experience with demonstrated achievement in service-oriented environment.
- Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency
- Ability to communicate effectively through written and verbal communication and consistently deliver high quality customer service in a professional manner
- Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity
Desired Characteristics
- Experience with applying local regulations. Degree in Labor Law is preferable.
- Strong problem-solving skills to quickly identify and present the creative/collaborative solutions
- Strong communication skills
- Ability to make decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with employees
- Previous experience working with Workday and any ticketing system
