Job Description Summary
As an HR Operations Specialist you will be participating in dedicated HR processes where you will be an expert handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with respective HR business partners for dedicated GE Business/Location and cooperating with Senior experts / owners of your responsible HR service process.
Job Description
Essential Responsibilities:
- Travel at least twice per month to Noventa di Piave and twice/three times per month to Sesto San Giovanni to ensure People Ops presence in our plants.
- Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively.
- Advise on questions/requests from employees, managers and the HR community in a professional, courteous & timely manner.
- Deal with operational issues and process failures, identifying and implementing appropriate solutions.
- Develop action plan to mitigate operational risks or resolve escalated issues.
- Proactively seek customer feedback to identify areas for simplification, standardization and productivity within assigned process.
- Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes.
- Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements.
- Develop a strong working relationship with the GE HR community through proactive facilitation & improvement of HR processes, ensuring effective communication and early identification of requirements & any issues.
- Identify frequent customers / process issues and be able to suggest process, procedure and training improvement opportunities.
- Cooperate with 3rd party providers when necessary.
Qualifications/ Requirements:
- Bachelor’s degree in Human Resources or related Business degree from an accredited university or college; or equivalent experience.
- Fully professional Italian and at least an intermediate level of English, both verbal and written.
- Minimum relevant professional work experience with demonstrated achievement in Service-oriented environment.
- Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency.
- Ability to communicate effectively through written and verbal communication and consistently deliver high quality customer service in a professional manner.
- Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity .
Desired Characteristics:
- Experience with applying local regulations. Degree in Law is preferable.
- Strong problem-solving skills to quickly identify and present the creative/collaborative solutions.
- Strong communication skills.
- Ability to make decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with employees.
- Previous experience working with Workday and any ticketing system.
