Summary
The HR Experience Specialist will be responsible for providing hands-on support throughout the entire employee lifecycle, ensuring that Deel's employees have a smooth, efficient, and positive experience across all HR processes. From onboarding to offboarding, you’ll work closely with global teams to address employee queries, assist with HR administration, and help implement HR initiatives that enhance employee satisfaction and engagement. Your role will ensure that employees feel supported, informed, and engaged as they navigate Deel's systems and processes in over 90 countries.
Responsibilities
- Being our in house HR expert for the assigned region, and handling all complex people related matters as they may relate to the EOR employee lifecycle at Deel
- Owning and driving EOR employee lifecycle: onboarding/off-boarding, orientation, employee support, performance management, payroll, benefits
- Providing a high-level of support to our EOR employees, being the first point of contact for any HR related queries
- Admin support: generation of reports, employment verification letters, HRIS administration
- Providing a high touch local experience where required, and helping the product and operations team create systems that can scale with Deel
Qualifications
- 3–5 years of HR Operations experience managing the full employee lifecycle (onboarding to termination) in a high-volume (500+ employees), fast-paced environment.
- Fluency in English (written and spoken).
- Excellent communication skills and strong customer orientation.
- Located in the Philippines or in Malaysia, and knowledge of labor law and employment regulations in these locations.
- HR qualifications or certifications are a valuable asset.
- International HR experience in the APAC region and beyond is a competitive advantage.
- Experience working in start-up environments is highly valued.
- Strong analytical skills: identify, scope and resolve complex and sensitive HR issues.
- Data driven: you challenge status quo and strive to improve response times and employee experience.
- Experience using JIRA, Zendesk, Intercom or other ticketing tools is a plus.
