We are seeking a full-time Home Audio Product Support Specialist 1 in our Miramar, FL location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.
Essential Functions
- Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats
- Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
- Become knowledgeable in the specifications, capabilities and operation of Garmin products
- Remain current on changes in policies, procedures, and product offerings
- Complete tasks and/or projects of basic complexity within defined process accurately and timely
- Thoroughly document work in an organized and timely manner
- Work a consistent and reliable schedule as identified by management
- Strong troubleshooting skills and experience in Home Audio sales, support, or installation
Basic Qualifications
- High School Diploma or GED
- Demonstrated interest for the product segment and interest in developing product knowledge
- Demonstrated customer service expertise
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability
- Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills
- Demonstrated reliable and predictable attendance
- Demonstrated computer skills and ability to navigate multiple screens
Desired Qualifications
- Fluency in Spanish, Portuguese and/or French languages in addition to English
