Who we're looking for

The successful candidate will be a strong communicator, customer service focused and be capable of helping non-finance users understand the Purchasing processes.  They will work with a high degree of accuracy, follow key controls to ensure Schroders remain financially compliant and have an understanding and consideration of how the tasks they perform impact other processes and departments.

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An enthusiastic and flexible attitude is required, along with a strong emphasis on collaboration. It is important to have a desire to provide exceptional first line customer support and take responsibility for query resolution.

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We are looking for a Finance Operations Analyst to join our team on a Fixed Term contract for 18 months.

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About Schroders

We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

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We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base

At Schroders, we're known for doing things differently. That's why we’re building a home for the ambitious in Horsham, West Sussex. You’ll get the all the benefits of being part of a world-leading FTSE 100 company. But you’ll also get the support of being part of a genuine local community. If you’re looking for opportunities that match your ambitions, you’ll find them right here in Horsham.

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What you'll do

Customer Service

• Triage and respond to queries from both our suppliers and internal business partners.  Ensure all queries are proactively managed to resolution with a focus on identifying any improvements that can be made creating efficiency savings.
• Understand broader Service Centre capabilities and team obligations to effectively escalate and support business queries.

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Purchasing

• Assist the business in creating and issuing clean purchase orders in line with the service levels and authorisation levels, ensuring all checks and validations are performed.  Make amendments where appropriate and advise on best practice.
• Liaise with the business to validate purchase requisition details where queries may need addressing.  Work with the wider finance teams to resolve any cost discrepancies.
• Review invoices sent to Schroders, ensure they are correctly submitted to our system and matched correctly to a purchase order.  Work with suppliers and the business where invoices are received without the required Purchase Order number or are incorrectly addressed.
• Work collaboratively with broader P2P team to ensure high quality and efficient processing of invoices.

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Supplier Onboarding

• Complete the independent bank account verification when onboarding new suppliers or updates in line with the business requirements to safeguard against fraud.
• Creation and maintenance of the supplier record in the Finance System

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The knowledge, experience and qualifications you need

• Experience providing excellent customer service in a first line support role.
• Experience of processing high volume tasks, whilst maintaining great attention to detail and accuracy

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The knowledge, experience and qualifications that’ll help

• Experience of Purchase Requisition creation and invoice matching
• Experience working in a regulated control environment.
• Use and management of procurement and/or finance systems (e.g. Oracle).
• Finance or Accounting qualification.
• Additional languages, in particular German and French an advantage.
• Experience of ServiceNow, Arcivate and/or Oracle Fusion.
• Experience in Financial Services.

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