Our Field Engineers ensure customers' experiences with Scale's technology are seamless and optimized to build a successful, long-term partnership. Field Engineers partner closely with Product, Engineering, and Operations to lead existing customers through building production-grade data pipelines. We do this by knowing our customer’s use-cases inside and out, and creating the tooling and documentation needed to scalably support their growth.
Field Engineers in general are experts on Scale's products and codebase, and have general technical knowledge on web development, using APIs, and working with large volumes of data. Field Engineers are strong relationship builders, great project managers, and always fun to work with.
The ideal person is a software engineer generalist who enjoys working with clients directly, taking ambiguous requirements and issues, and quickly designing and building sustainable solutions in close collaboration with the Product and Engineering teams. This role is at the intersection of customer delivery, product, and engineering, giving you a breadth of experience and fully leveraging both sides of your brain. If this sounds like you, we invite you to apply!
You will:
- Implement end-to-end data integrations, syncing customer’s data to Scale’s platform and back
- Work closely with our customer’s engineering teams to optimize data pipelines, including providing input towards designing API endpoints and input/output schemas
- Design, develop and maintain playbooks, internal tools, Scale’s documentation and SDKs to quickly get customers set up for long-term success
- Partner with Software Engineers and Operations to remove any technical hurdles customers may face / Debug technical issues impacting delivery and own technical escalations coming from the customer
- Be accountable for the customer’s technical experience throughout their time with Scale
- Work with AEs and PMs to identify customer-specific feature requests
- Develop technical domain expertise in areas of Large Language Models, 2D Image Annotation, and working with API integrations
- Evangelize Scale and interact with customers at major events
- Have an active TS/SCI clearance
Ideally you'd have:
- Track record of success as a hybrid customer-facing engineer or similar function, wearing multiple hats along the way
- Prior technical hands-on experience working with clients in a pre or post-sales capacity to realize business goals
- Prior experience developing with Python and JavaScript, or other modern software languages
- Strong engineering background preferably in Computer Science, Mathematics, or other quantitative fields
- Strong project management and interpersonal skills
- Presentation skills with a high degree of technical credibility when speaking with executives and front-line engineers
- High level of comfort communicating effectively across internal and external organizations
- Intellectual curiosity, empathy, and ability to operate with high velocity
Nice to haves:
- Experience in AI
- Experience working in classified environments
- Previous experience as a technical go-to-market resource
- Understanding of DevSecOps principles, including secure software delivery, infrastructure as code, and continuous integration/deployment
- Hands-on knowledge of container orchestration with Kubernetes and experience with Helm charts for application deployment
- Experience automating infrastructure and configuration management using Ansible or similar tools
