About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

‍

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

‍

About the role

External Enquiry Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

‍

We’re looking for a External Enquiry Analyst to detect and investigate risks that could impact our customers. You’ll work closely with the Compliance team to safeguard funds and ensure robust protection against financial crime.

‍

The role might include night and weekend shifts, which are fully compensated, to support 24/7 coverage and provide customers with the best support.

‍

Up to shape what's next in finance? Let's get in touch.

‍

What you'll be doing

• Liaising with law enforcement
• Responding to court orders, DPAs, and POs, and complying with legislation, like POCA and DPA
• Ensuring requests are completed within the applicable time scales
• Liaising with the Legal team as necessary
• Preparing documentation for third-party requests
• Conducting fraud-related investigations based on reports received
• Generating reports and creating alerts for suspicious activity
• Discussing financial crime concerns with members of the company across all levels

‍

What you'll need

• Fluency in Hungarian (native level)
• Fluency in English (advanced level)
• A TÜK certification (Classified Information Handling Certificate)
• Exceptional communication and writing skills
• Experience in a retail bank environment
• Experience dealing with external law enforcement and other government agencies
• Knowledge of court orders, DPA, PO, and preparing witness statements
• Confidence communicating with people at all levels, both externally and within the organisation
• Close attention to detail
• To be able to work from our office in Budapest (this is an in-person role)

‍

Nice to have

• Legal experience

‍