Transaction Processing: Accurately and efficiently process estate disbursements from initial notification to final distribution.
Record Keeping: Maintain a comprehensive database of ongoing estate claims, including client communications, received paperwork, and back-office interactions.
Client Interaction: Provide exceptional customer service by interacting with advisors, their staff, and clients through phone, email, proprietary software, and mail to address inquiries.
Clearing Firm Liaison: Ensure seamless transaction processing and issue resolution by maintaining regular communication and coordination with the clearing firm.
Internal Collaboration: Work effectively with internal departments such as compliance, accounting, and operations to streamline processes and resolve issues.
Company Initiatives: Participate in various company initiatives, including software rollouts and testing, to contribute to departmental and organizational improvements.
What you bring
Financial Industry Knowledge: Basic understanding of financial markets and the securities industry to effectively process transactions and address client inquiries.
Organizational Skills: Ability to manage multiple demands, prioritize tasks, and meet deadlines in a fast-paced environment.
Data Entry and Writing Skills: Proficiency in data entry with excellent written communication skills for accurate documentation and client correspondence.
Professional Communication: Maintain a professional demeanor in oral and written communication with clients, advisors, and colleagues.
Confidentiality: Handle sensitive financial information with discretion and maintain confidentiality.
Regulatory Knowledge: Familiarity with financial rules and regulations, particularly those related to IRAs, to ensure compliance in transaction processing.
Back-Office Experience: Prior experience in back-office operations, preferably in the financial or banking industry, to understand the intricacies of transaction processing.
Software Proficiency: Comprehensive knowledge of Microsoft Office Products to effectively perform data analysis, reporting, and documentation tasks.
Education: Bachelor’s degree, preferably with a solid foundation in finance, economics, or a related field.
Experience: Minimum of 2 years of customer service experience and previous experience in estate processing.
Certifications: FINRA SIE preferred.
Skills: Ability to work independently, manage multiple tasks simultaneously, and maintain attention to detail and accuracy in record keeping.
