Handle IT incidents and Service Request raised by Infineon users worldwide.
Job Description
In your new role you will:
- Handle IT incidents and Service Request raised by Infineon users worldwide.
- Handle contacts via 3 end-user channels: Calls, chats and web tickets.
- Be responsible for the content and releasing of IT Information news.
- Be accountable for all content used in support tooling (E.g. Knowledge database, self-service portal etc.)
- Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
- Perform any additional tasks, topics, project as and when advised by Service Desk Management.
Your Profile
You are best equipped for this task if you have:
- Good proficiency in English and Bahasa Melayu as it is compulsory.
- Proficiency in Mandarin as it is compulsory if required, German language is an added advantage.
- Strong communication and interpersonal skills as it is required to run shift; which includes public & national holidays and weekends.
- Able to work independently with minimal supervision, willing to learn and work hard.
- Ability of becoming a team player and is customer-focused.
- Possesses theoretical and practical knowledge/ experience in IT.
- Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications (E.g. Microsoft solutions are preferred.)
