This job involves providing second-level operational support for reporting platforms, managing incident resolution, service requests, and platform maintenance tasks like upgrades and migrations, while creating user guides and offering training. It requires collaboration with cross-regional teams and occasional work outside office hours to ensure system reliability and critical issue support.Your RoleKey responsibilities in your new role:
- Provide second level operations support on reporting platforms (e.g. BusinessObjects, Analysis for Office, and etc).
- Handle Incident and Service Request tickets using the IT ticketing System (BMC Remedy IT Service Management) and emails from users.
- Create end user FAQs, first level troubleshooting guide and training materials.
- Support in platform maintenance activities including platform version upgrade, server migration, plant maintenance and etc.
- Work collaboratively with colleagues from other departments or regions.
- Work outside office hours on a case-by-case basis (e.g. quarterly preventive maintenance/ yearly plant maintenance).
- Standby support for critical incident case.
Your Profile
Qualifications and skills to help you succeed:
- Bachelor's Degree in Computer Science / Information Technology or any equivalent field with 1-3 years of relevant experience.
- Basic knowledge of SQL (Oracle and SQL Server), Denodo and database management system (DBMS).
- Strong analytical trouble shooting and problem-solving skills.
- Good communications skills and a proactive team player.
- Able to work independently with minimal supervision.
- Strong in service support operations and experienced in ticketing tracking system is an added advantage.
Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.
