How you’ll make an impact

Working as part of the Education & Content Delivery team, you’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim;

- We are the most valued source of advice for small businesses and their advisors

- We are a world leader in live Customer content creation and delivery

- We are a strategic force for delivering Xero's FY26 performance at scale and beyond

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As part of our team, you’ll design and build education experiences to deliver agreed strategic and tactical priorities inline with our global governance and strategy and contribute to Xero’s growth aspirations.

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You’ll make an impact on Xero, our partners, and small businesses by expertly delivering our most engaging and effective live content as a primary presenter, ensuring world-class experiences that increase the lifetime value of our partners and enable them to successfully achieve their desired outcomes, becoming skilled and confident using Xero.

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You’re able to deal with ambiguity, prioritising and resolving issues quickly and constructively. You know that producing quality education is important, and you can balance the demands of a constantly evolving product set while maintaining top-notch education.

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What you’ll do

• Establish and enhance a deep understanding of our partners’ needs and problems to identify and drive innovative value add experiences
• Apply your passion for training/support to regularly present and facilitate our world-class education experiences via multiple learning methods, with a strong emphasis on dynamic face-to-face classroom training sessions, engaging live webinars, and high-profile event presentations.
• Serve as a key presenter and facilitator for a diverse range of special projects, including leading sessions at large-scale industry events (e.g., Xerocon, Xero Roadshows), supporting new product launches by presenting new features, and expertly delivering new education material.
• Create content for new and existing Xero partners and small businesses, in order for them to become skilled and confident using Xero, our practice products and the wider platform
• Be an ambassador and champion for Education & Content Delivery and Xero
• Work closely with team members and stakeholders to help drive the continual improvement of our education content and experiences
• You will have an eye for detail, be flexible, proactive and a great communicator.  
• Monitor and report on content delivery to drive decision making and continuously improve the user experience

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What you’ll bring with you

• You will hold a relevant accounting qualification (eg  minimum of AAT Level 3, or equivalent)
• You have experience of using Xero, or similar cloud accounting software, and a passion for the latest technology
• Proven experience delivering compelling presentations to external customers or large internal audiences is essential. You are a highly confident, dynamic, and adaptable speaker able to command a room or virtual audience.
• You love engaging and inspiring audiences through live presentation, delivering exceptional training or support experiences to customers/colleagues, and care about the finer details at every step of the journey.
• You’re an exceptional public speaker and facilitator, able to clearly present complex messages in highly engaging ways during live interactions.
• You thrive in a highly collaborative, fast-moving environment, and you enjoy working closely with colleagues from across a business to manage and deliver projects against committed time frames
• Previous experience of working in an accounting practice would be advantageous but not essential
• You’re willing and able to travel within the regions Xero operates for short periods

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