Passionate about making a real impact? Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!

‍

Make an Impact by

DC Centralized Network Operations Management

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
• Customer Request fulfilment and system management such as Electronic Visitation Management System
• Perform benchmarking on the system performance between all DCs and present to management.
• Based on system data collected, perform system performance matrix and translate to individual DC for efficient operational
• To ensure all IOT sensors deployed are accurate and good working condition, escalate to Technical specialists’ team for resolutions if data collected not accurate.
• Able to perform troubleshooting of network connection relating to BMS/EMS/PQMS that affected the accuracy of data collection.
• Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
• Must be very sound with all system MOP/SOP to provide system recovery solutions

‍

DC Facilities Management

• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e., Building Monitoring System (BMS), Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System, etc) are functioning well.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Coordinate maintenance and shutdowns (e.g., working with vendors for DC electrical and mechanical systems

‍

Incident / Change / Customer Management and other requirements

• Manage Incidents and Closure, including Root Cause Analysis on incidents
• Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
• Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
• Perform other duties such as access clearance, and participate in projects as require

‍

Skills for Success

• ITE or Diploma in Engineering / IT Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice
• Team player who is also able to perform independently.
• Able to multi-task and work under pressure
• Well organized and able to reschedule priorities as circumstances change.  
• Good communication skills (both verbal & written)
• Analytical with good problem-solving skills.
• Positive attitude and Proactive

‍